Orkestro Status - Incident history https://orkestro.instatus.com Orkestro Tue, 9 Jun 2026 09:00:31 +0000 Specific orders not loading in the Portal Type: Incident Affected Components: Portal Jun 9, 09:00:32 GMT+0 - Resolved - This temporarily affected a small number of orders for a specific merchant, with no data loss. Jun 9, 09:00:31 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>09:00:32</var> GMT+0</small><br><strong>Resolved</strong> - This temporarily affected a small number of orders for a specific merchant, with no data loss..</p> <p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>09:00:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Tue, 9 Jun 2026 09:00:31 +0000 https://orkestro.instatus.com/incident/cmq6etcy706efqmmorncwpp1b https://orkestro.instatus.com/incident/cmq6etcy706efqmmorncwpp1b Portal and APIs are not responding Type: Incident Duration: 6 minutes Affected Components: Third Party: Fleet Provider, Portal, Partner API, Fleet API May 22, 09:18:17 GMT+0 - Investigating - One of the third-party providers that we run on is experiencing a major outage. We'll continue investigating and working with them and keep you posted. May 22, 09:24:23 GMT+0 - Resolved - The third-party provider is back up and running. We'll liaise with them to get an update and share it with you in due course. May 22, 10:22:47 GMT+0 - Postmortem - There was a complete outage in a European data centre, which is where a key third-party provider of ours runs their software. This caused their platform to go down, causing an impact on ours as well. We'll review this provider and assess different options internally. Sorry for the problems this may have caused. Type: Incident

Duration: 6 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>09:18:17</var> GMT+0</small><br><strong>Investigating</strong> - One of the third-party providers that we run on is experiencing a major outage. We'll continue investigating and working with them and keep you posted. .</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>09:24:23</var> GMT+0</small><br><strong>Resolved</strong> - The third-party provider is back up and running. We'll liaise with them to get an update and share it with you in due course..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>10:22:47</var> GMT+0</small><br><strong>Postmortem</strong> - There was a complete outage in a European data centre, which is where a key third-party provider of ours runs their software. This caused their platform to go down, causing an impact on ours as well. We'll review this provider and assess different options internally. Sorry for the problems this may have caused..</p> ]]> Fri, 22 May 2026 09:18:17 +0000 https://orkestro.instatus.com/incident/cmpgpiv7s0a9tnih8ysonfeme https://orkestro.instatus.com/incident/cmpgpiv7s0a9tnih8ysonfeme Booking creation failure Type: Incident Affected Components: Portal, Partner API May 12, 09:38:00 GMT+0 - Resolved - Users are experiencing issues when booking a fleet and getting updates from existing bookings. We're investigating and will provide updates here. May 12, 10:00:00 GMT+0 - Resolved - This incident has been resolved, and the service is back online. The team will continue to analyse what happened and do a post-mortem. Type: Incident

Affected Components: ,

<p><small>May <var data-var='date'> 12</var>, <var data-var='time'>09:38:00</var> GMT+0</small><br><strong>Resolved</strong> - Users are experiencing issues when booking a fleet and getting updates from existing bookings. We're investigating and will provide updates here..</p> <p><small>May <var data-var='date'> 12</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, and the service is back online. The team will continue to analyse what happened and do a post-mortem. .</p> ]]> Tue, 12 May 2026 09:38:00 +0000 https://orkestro.instatus.com/incident/cmp2h1ros0fubugtte3quw2xn https://orkestro.instatus.com/incident/cmp2h1ros0fubugtte3quw2xn